Extreme Temperature Diary- Monday October 14th, 2024/Main Topic: Helene Causes Climate and Data Outage at NOAA NCEI Headquarters

Helene Devastates Southeast, Impacts NOAA NCEI Headquarters | News | National Centers for Environmental Information (NCEI)

Helene Devastates Southeast, Impacts NOAA NCEI Headquarters

Employees and data holdings safe, many key webpages, products and services unavailable

Melissa Sue Gerrits/Getty Images

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As many of our followers have realized by our recent silence, NCEI headquarters in Asheville, NC, has been severely impacted by Hurricane Helene. First and foremost, we’re grateful to report that all of our employees and staff have been accounted for. All data holdings–including paper and film records–are also safe.

The scale of destruction and impact Helene has had across the Southeast, especially on its people, has been massive, and we stand in solidarity with all who are suffering. We also want to express our deepest gratitude towards those who have reached out with support, and encourage all to keep expressing their support now and in the future. The road to recovery for the entire region will be a long one, and one we will be traveling as well, both as people and as an international data center focused on meeting the data information needs of those we serve.

All of the employees located at the North Carolina NCEI site also express how proud of and thankful we are for the 300 NCEI employees in Colorado, Maryland, Mississippi and around the country for their care, support and professionalism helping us recover. Our team is truly unmatched.

Now to more formal updates on NCEI’s functionality–here is what we know:

  • NCEI’s network service provider has limited functionality and there is no definitive timeline for when it will be fully operational.
  • All archived data at NCEI is currently inaccessible, and limited new data is being ingested. We are working with our partners to minimize the risk of any potential data loss; however, Helene has made many key products and services unavailable at this time.
  • Products impacted include access to NCEI’s weather and climate data. NCEI’s monthly State of the Climate reports and data will be be delayed until services are restored, which means the September 2024 U.S. and global climate reports, originally scheduled to be released on October 8 and 10 respectively, will be unable to meet this deadline. At this time, we do not have more specifics on when they might be available.

The scale of the loss many of us have seen is unimaginable to many, but our sense of duty as public servants that support our nation’s science, security, and data stewardship remains unwavering. We will be back as soon as we can.
 

Some NOAA NCEI websites, systems down due to Helene devastation in Asheville, NC | National Oceanic and Atmospheric Administration

Some NOAA NCEI websites, systems down due to Helene devastation in Asheville, NC

Restoration efforts are underway, some climate-related data products affected

UPDATED 2:45 p.m. EDT, 10/04/24

The devastation that Hurricane Helene caused in Asheville, NC, and surrounding areas has significantly impacted operations at NOAA National Centers for Environmental Information (NCEI, www.ncei.noaa.gov). 

A number of NCEI’s websites and systems are down, and at present, NOAA does not have a timeline for when they will be fully back up and running again. Work to restore affected sites and systems is underway. Some data products used by other websites, such as Climate.gov and Drought.gov, are also being affected. (Please note: NOAA’s weather.gov and weather forecasting products are not affected by this partial outage.)

All archived data at NCEI is currently inaccessible, and limited new data is being ingested. We are working with our partners to minimize the risk of any potential data loss; however, Helene has made many key products and services unavailable at this time. The products impacted include access to NCEI’s past weather and climate data.

NCEI’s monthly State of the Climate reports and data will be be delayed until services are restored, which will have implications for both the public and private sectors, including agriculture, energy, retail, reinsurance, transportation and media. These reports and data rely on expert analysis from a team of dedicated staff, who are all personally impacted by the disaster. The September 2024 U.S. and global climate reports, originally scheduled to be released on October 8 and 10 respectively, will be delayed. At this time, we do not have more specifics on when they might be available.

We appreciate your patience while our teams restore our systems and are sorry for the inconvenience.

Our thoughts are with the people of western North Carolina, including affected NOAA staff, and all of those who are dealing with the unprecedented aftermath of Hurricane Helene.

Media contact

John Bateman, john.jones-bateman@noaa.gov, (202) 424-0929

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